Simms Fishing Products, based in Bozeman, Montana, is looking for a customer service manager. The full job description is available in the extended entry.
Simms Fishing Products, the leader in Fly Fishing waders, footwear, sportswear and other fishing products is looking for a Customer Service Manager.
Simms prides itself on providing exceptional service to consumers, fly shop retailers, Guides and Sales representatives across the globe. This position will report into the Director, Sales and Service.
This role will insure the highest level of customer service in our industry, by overseeing the Customer Service/Retail Representatives and acting as the Simms ambassador to dealers, consumers, and the Simms Sales Organization and will interface with customers to resolve product and service issues. Successful candidates will have demonstrated success with call center management.
Specific duties will include:
- Customer Service Management
- Call Center development and metric management
- Customer Service Account Management
- Supporting Sales Department
- Manage the Logo Customer Service function.
Candidates must have professional communication skills, consumer call center management experience and be proficient with MS Office Products. A college degree is preferred.
This full-time position offers a competitive salary and comprehensive benefits package.
For consideration, please submit your resume to firstname.lastname@example.org.