While other companies moan over the lack of product orders occasioned by the slow economy, G.Loomis seems to be refocusing on what really matters: customer service. As a U.S. west-coast company, Loomis found that they weren’t able to provide the same level of service to all time zones by keeping normal hours. So beginning November 3, they extended their hours to 6 AM to 4:30 PM (9-7:30 EST) to accomodate service requests from the east coast. Hmm, wonder if the mega-banks and phone companies might learn something from this.
Read the extended entry for the full press release.
G.LOOMIS EXPANDS CUSTOMER SERVICE HOURS FROM COAST-TO-COAST
WOODLAND, Wash. USA 10/08 – Whether you want to know which Crosscurrent rod to use for tarpon or which StreamDance rod casts like a dream and can still handle bruiser brown trout, it all starts with a quick call to 1/800-GLOOMIS.
Beginning November 3, 2008, G.Loomis customers, both retailers and anglers, will be able to reach customer support personnel from 9 a.m. to 7:30 p.m. Eastern Standard Time, Monday through Friday.
“We’ve basically removed the time zone variables for our customers,” said Bruce Holt, G.Loomis’ executive director. “Technical support, warranty questions and our Xpeditor service are now available from 6 a.m. until 7:30 pm, depending on where you live in the U.S. We’re proud to be recognized as one of the premier, high performance rod companies in the country. Our goal is to be blend a very technical, high quality product line-up with world class customer service.”
No matter where you live or fish in the U.S., customers will appreciate the convenience of G.Loomis’ expanded service hours. Whether your targeting steelhead in Lake Michigan tributaries or loading up your float tube for high country trout action in the Sierras, G.Loomis’ customer service staff is ready to provide fast, friendly assistance. If you live on the East coast, simply call 1/800-GLoomis ((456-6647) between 9 a.m. to 7:30 p.m. In the Central time zone, it’s from 7 a.m. through 5:30 p.m., while on the West coast, it’s from 6 a.m. to 4:30 p.m.
For more information on G.Loomis and its specialty fishing products, visit www.gloomis.com on the web or call 1/800-456-6647,
PO Box 6697 – South Bend, IN 46660
120 W. LaSalle Avenue – Suite 503 – South Bend, IN 46601
574/289-1331 – fax: 574/289-1441